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eRanger® enables you to map your IT assets -- applications, servers, networks, databases and Web and security assets -- to Service Level Objects (SLOs). You can create as many levels of SLOs as your business requires. These SLOs are mapped to business processes giving your company an end-to-end, top-to-bottom view of your IT environment.
eRanger® ITIL, COBIT and ISO 20000 compatible functionality covers:
IT Service Delivery
- Service level management
- Availability management
- Capacity management
- Continuity management
- Configuration management
IT Service Support
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